Frequently asked questions
We always get questions from our future customers about our work specifics.
We appreciate your time, so have done the best what we could to answer to all those uncertainties.
You can always call/text or fill our request form online. Please ensure that you have a confirmation for your move. We will provide you with a written confirmation for your job. We book moving and delivery jobs on a first come, first served basis.
- BY PHONE CALL. Just call us on 0452 504 392
- BY EMAIL. Send us all the job details email@example.com (Your Name, pickup location, drop off location, job scope, phone number). Our team members will contact you to double check given information and will give you a booking confirmation.
- FILL OUR FORM. You can fill our form on the website here - Booking Form
We accept Cash, debit card, or credit card (Visa, Mastercard, and American Express with additional 2% eftpos supercharge) is due at time of completion. We are unable to send a bill for payment at a later date and we do not accept checks. No exceptions.
We have flat rates for whole week, we do not charge more on weekends. Only 15% supercharge apply on public holidays.
Yes we do. For easy and smooth jobs we do not charge nothing extra, but for moving items over 90kgs for 2 people we have extra charges which depends on items and access, because those items requires way more attention and it’s consuming more energy and bad for health. Sometimes it’s just physically too difficult for 2 movers that’s why you need to talk with one of our team member to decide how many people you need for the job.
We have 2 charge options: Moving and Delivery. For moving we have minimum 2 hours work rates + might be call out fee (depends on your location) and if we work more than 2 hours, later we charge only for half an hour. For example we worked 3h 12mins so it will be 3.5 hours. For delivery up 4 items we have the same charge rates, if we work more than 1.5 hours we charge each half an hour on top.
MOVING PROCESS QUESTIONS
Office Hours: Mon – Sat 7:30am – 8pm Sunday 9:00 – 5:00
Delivery Hours: 24/7 but it must be booked during office working hours.
Please note, this table is as a guide only based on our experience, because every apartment and access is different.
|Number of Bedrooms||Time||Average Cost||Cubic Meters||Average box quantity required||Number Of Removlalists Suggested|
|1 Bedroom||2-4 hrs.||$360||10-15 cm3||20-30||2|
|2 Bedrooms||4-6 hrs.||$600||15-20 cm3||30-40||2|
|3 Bedrooms||4-7 hrs.||$720||20-30 cm3||40-50||2 or 3|
|4 Bedrooms||7- 9 hrs.||$1200||25-35 cm3||50-60||3|
Our local market for delivery is Sydney Metro area, but we can travel as far as you need.
Yes we do, we are very efficient and good at packing. We sell and rent moving boxes, so if you need few, let us know.
Our van is 10.5m3 capacity: 3.3m length, 1.95m height and 1.7m3 width and truck is 20cm3 capacity with 4.2m length, 2.1m height and 2.1m width.
Yes, we always have our tools on us and we know how to pull apart properly and put back furniture together.
Our van and truck equipped with moving blankets, straps, upright trolley, shoulder dollies, flat dollies, electric drill, tool box and we have piano dolly in our storage which we use only for piano jobs.
This year we started our new service – piano relocation and we are very good at this. We had few case studies regarding piano relocations and very experienced removalist teacher who explained all piano moving techniques before the started. At this moment we successfully moved a more than 30 pianos with different accesses.
Although we have strong delivery teams but there is a maximum weight of 90 kg per items that 2 people can carry safely. If you should have an item that is above this weight, please make sure you organize an appropriate number of movers for safe lifting.
“As a general guide for lifting, lowering or carrying loads, the Manual Handling Code of Practice 1990 suggests the following to help prompt action on addressing manual handling risks:
|- no person should be required to handle weights over 55 kgs without mechanical aids or team lifting “